Website Payment Pro - feature not enabling in Live mode

femaporg
Contributor
Contributor

Hi, I need to accept credit card on my site, and i used 'DoDirectPayment' method on my site to process the payments from customers. All things are going smoothly on site in test mode, but when i am trying thing in Live mode, it is not working. I found that some features are disabled in my developer account for Live mode. Credit Card Processing is one of them, i tried to enable it using 'Enable' button. But after clicking 'Continue' button, it is redirecting me to my dashboard. How do i enable this feature, once it also shows that they are reviewing my request but after many days passed, feature still not activated. I also found that Paypal is using Website Payments Pro and Paypal Payments Pro, and in my case i need Website Payments Pro as DoDirectPayment method is available in that. What should i do, can somebody help me? Thanks a lot

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1 REPLY 1

PayPal_Sophie
Moderator
Moderator

Hi femaporg,

 

Thanks for posting on the Community Forum!

 

The best thing to do in this case would be to contact our Merchant Technical Support. Here’s how to submit a ticket to request assistance from PayPal’s Merchant Technical Support Team:

 

1. Go to https://www.paypal-techsupport.com/app/ask
2. Click 'Contact Technical Support' near the top of the page.
3. Fill out the information requested in all required fields.

 

If you don't get a response within 72 hours, you can tweet your ticket number at Technical Support's Twitter account, @PayPal_MTS.

 

Hope this helps!

Sophie

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