Limited - What to do?

[hallgk]

So I recieved this email from paypal a few days ago: 

Spoiler

Hello Pixel Host,

We are writing in regards to your PayPal account. PayPal appreciates that
you have chosen us to accept payments for your organisation. 

As part of PayPal’s Compliance Program, we request that organisations
provide certain information. The verification process is a requirement of
the Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws in
Australia, in accordance with which every financial institution in
Australia, including PayPal Pty Limited, has to comply. Please review the
following link for more information regarding the AML laws for Business
Accounts: https://www.paypal.com/au/webapps/mpp/confirm-your-business. 

In order to complete the review process, please submit the following items:


* The Certificate of Business Name Registration or Record of Registration
for Business Name for Pixel Host. This must contain any/all registered
trade names and be issued by the appropriate State/Territory government
entity/agency.

Please ensure that the documentation you provide is valid and legible.
Scanned documents should be in colour (if possible) and in their original
size. We will use these documents to validate the data we have on file for
you.

You can upload scanned documentation or print a fax cover sheet in the
Resolution Centre. The Resolution Centre can be accessed by logging into
your PayPal account.

If you are faxing the information, please provide the requested information
to (02) 8023 8336 ATTN: Compliance – Due Diligence. Please be sure to
include your email address on the cover sheet of your fax or letter.

I then did what they asked and got another email:

Spoiler

Hello Pixel Host,

We are writing in regards to your PayPal account. PayPal appreciates that
you have chosen us to accept payments for your organisation. 

As part of PayPal’s Compliance Program, we request that organisations
provide certain information. The verification process is a requirement of
the Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws in
Australia, in accordance with which every financial institution in
Australia, including PayPal Pty Limited, has to comply. To learn about the
documentation that is needed for Business Accounts please see
https://www.paypal.com/au/webapps/mpp/confirm-your-business. 

We have noted the ABN registered to the PayPal account is owned by Gordon
David Hall (90560560751). As the ABN is not registered to your name, this
account may not continue to be used to receive payments for Pixel Host.

In order to continue the review process, please submit the following items:

1. Please complete the "Confirm Identity" process. To complete this process
please log into your PayPal account then visit the Resolution Centre of
your account and select the "Resolve" action next to the step that asks for
"Confirm Identity." Once Resolve is selected, please follow the online
instructions accordingly.

2. Please provide one of the following:
a) Authorise PayPal to close this PayPal account; or
b) Authorise PayPal to downgrade the account to a Personal or Premier
Account. Please state which account type you would prefer (personal or
premier) and state that you will not continue to use this account for &
provide information on how you will use the account going forward.

Note: If Gordon David Hall requires a PayPal account for their business,
they will need to open their own Business PayPal account in their own name
& company trade name: .

So I don't think they like the fact that my ABN is under my name and the paypal account is under my wife's name. I then emailed them this:

Spoiler

Hi Paypal,

My paypal account is actually in my wife's name. Rather than setting up another another account, can we change the name to Gordon Hall? We used that paypal account because we already had it setup and simply upgraded it to business thinking it would be fine. I'd be happy to change account details to my name (Gordon Hall) if that can happen.

Regards,

Gordon

 Still no reply after 48 hours. What plan of action should I take? I've heard of people loosing money because of similar issues.

Any help would be appreciated! 🙂

[kernowlass]

I would call customer services and have a chat about it.

Click on the words "Contact us" at the bottom of paypal pages > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent.