Irregular Account standing

[DavidHand92]

So I've had this notification pop up, I've sent all the Info needed and more yet It hasn't been removed from my account!

• 26 Jan 2016: You have received €1,800 or more in total payments to your PayPal account in this calendar year and are therefore approaching our annual receiving limit of €2,500. PayPal is required by law to comply with European Union Anti-Money Laundering regulations by collecting information from customers when they receive more than €2,500 in total payments within a calendar year. Please go to the Resolution Centre for more information on what you need to do.

(Your case ID for this reason is PP-004-545-129-725.) 

I've sent two messages to paypal the past week to help resolve this with no replies, I can't call them for certain personal reasons.

Any advice out there?

[PayPal_Rachael]

Hi DavidHand92,

Thanks for posting.

With a case like this, we place a warning on your account so  that we collect the information from you. That warning will not prevent you from using your account as normal while we check the documents. As such the review can take up to 14 days. If you reach your limit and the account and cannot send or withdraw money the review is prioritised and will be done within 24 hours.

If we do need any additional information from you we will update you by email. If you still have concerns I recommend calling us by clicking contact at the bottom of the page and then call us. Our phone team can go through all of the information with you to make sure that we have what we need.

I hope this helps,

Rachael