waiting to recieve money? please help

sarah
New Community Member

I was sent an email saying that the money had been deducted from the buyers account and that I needed to send in the tracking number before the money would be credited to me.  So I sent in the tracking number yesterday, but I still haven't heard anything back from paypal and nothing shows up in my paypal account. How long should I wait before I start to worry that something is wrong? 

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PayPal_Jason
PayPal Employee
PayPal Employee

Hi sarah-

 

On the assumption that your situation was tied to a payment hold being released upon confirmation of delivery of the item, the process can take up to 3 days.  PayPal will verify the tracking number shows the item was delivered to the buyer.  If your buyer leaves positive feedback, that hold can lift within a business day, too.  If it has been more than 3 days for the shipping info being added to the transaction or more than 1 day since positive feedback was left, please use the Contact Us link to reach out to PayPal securely by phone or email to request the release of the hold.

 

Thanks,

Jason

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