customer declined postal insurance am I still open to a dispute for damage

RobinNJ
Contributor
Contributor

Customers note: Please wrap to protect the corners too. The local PO is consistently dinging incoming books. Thanks, Mike - Twogo

 

I did secure the books and offered him a paypal request for money for the insurance (as i supplied FREE shipping)

he is declining saying : Thanks for asking but no insurance. The new ebay coverage is automatic now.
Thanks!

 

He has sent me emails declining - but will this be enough if he wants to scam me through a claim with paypal?

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1 REPLY 1

skier
Advisor
Advisor

Insurance is not part of the User Agreement.  It's an option for either the buyer or seller but not required.  Proof of delivery is part of the User Agreement.

 

Regards,

 

skier

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