VERY upset with PayPal resolution process, how to appeal???

[Kazansky]

Hi,

PayPal has shown another unprofessional and weak side of its operations by ignoring a valid USPS tracking number (item shipped to Germany on 1/5/2010) and resolving the case incorrectly. 

I tried to appeal but there is no telephone number and even an email address to email supporting documents. With this monster making billions of dollars on all of us how do I appeal the final decision? Does anyone have any ways to submit documents to proof a valid shipping that has been lost/stolen?

Kazansky

Ebay member since 1999 with 100% positive feedback

[surplusdealdude]

What is the material that you're sending?

[annie800]

Oh, thanks for asking, $70 worth of makeup. 🙂

[surplusdealdude]

I hope it's not perfume - it's illegal to ship that by mail.

First of all, the vast majority of buyers overseas are honest.  North American sellers all over report that they have MUCH more trouble with American buyers than overseas buyers.

Bosnia is no problem, as far as I can see - ship it Priority Post, with insurance, if you want to be really safe, and I think you'll be okay.  It would be ridiculously expensive to get Signature confirmation, which is what you'd need for that, anyway.

Malaysia is a little more iffy - there are known scams operating out of there.

The only way to get DC would be to use Global Express, which is a USPS service run by Fedex.  It's PRICEY.  Check the Fedex Express website for a price - make sure that you're sitting down.

You ARE runnng a risk by shipping overseas - I don't want to minimize that.

I do it as well - I've shipped $500 worth of product to Switzerland, $400 to Spain and at least $1000 to Italy, who everyone is supposed to have problems with.  No problems, ever,

But, you could hit the jackpot.  If it will kill you to lose the shipment, take a neg and don't ship - it's a risk that you can't afford to take.  If it's liquidation stuff, then you're likely making enough to take the chance.

[annie800]

Oh, my gosh! Thank you! Are you sure it is illegal to ship perfume? I was going to ship perfume to Bosnia? I see nothing listed on USPS Bosnia page about it. How do you know? 🙂 Definitely show me something if you can, so I can show it to the buyer and cancel the transaction. I would be so grateful for that!!!!

Also, the makeup (eyeshadows) to Malaysia is with a buyer with 100% positive feedback. She has an unconfirmed paypal address. I was wondering if I shipped it to her priority with insurance, would I be covered? I guess priority does not include delivery confirmation, but does Insurance help me, if she says she didnt receive it?

Thank you! Thank you! Thank you!

[annie800]

I should also say that the perfume is not pressurized, just a spray bottle, 3 fluid ounces. As far as I know, USPS allows you to ship up to 4oz of perfume, non-pressurized. Otherwise, larger amount must be sent by ground service (ship, truck, etc).

[surplusdealdude]

Regarding perfume, read this;

http://www.usps.com/aviationsecurity/

I don't think they'll alow it - perfume is alcohol and it's a fire hazard.

It's especially problematic if they send perfume by air ( you can't drive to Bosnia, of course).  The lower pressure in the cargo hold will cause the perfume to boil, and you would have a flammable gas all through the cargo area of the plane.

One spark and - no plane.

[surplusdealdude]

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@annie800 wrote:

Also, the makeup (eyeshadows) to Malaysia is with a buyer with 100% positive feedback. She has an unconfirmed paypal address. I was wondering if I shipped it to her priority with insurance, would I be covered? I guess priority does not include delivery confirmation, but does Insurance help me, if she says she didnt receive it?

Thank you! Thank you! Thank you!

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Insurance terms depend on the individual insurance company.  Most would require some means to make sure that the item was delivered, if only to protect themselves from fake claims.  You'd have to read the fine print - I don't know of any insurane companies myself ( my stuff is ultra-low scam stuff).

All I can say is, it's a risk.

How many feedback does the buyer have?  If it's a low number and they're all from 0 or low-feedback ID's, it's quite possible she bought her feedback to set up a scammy account.

And 100% feedback doesn't mean much, since it's imposible for sellers to leave a neg - has been for over a year now.

If, on the other hand, the buyer has thousands of feedbacks, she could be legitimate and a low risk.

It all comes down to this - wht's your gut instinct on this person?  If you have qualms, I'd trust your gut.  But don't be afraid of shadows - there are a lot of really good people all over the world.

[TwoShirts]

My statement may not be artful, but here's the general idea: USPS loses control of the package as soon as it leaves the jurisdiction of the United States. What USPS does is offer insurance on foreign delivery, and the cost is prohibitive except on packages that are extremely valuable. A $100 package is not valuable. For a $15 item to Russia the USPS shipping with insurance jumped from $17 to $37. To Brazil, same; private carriers? $138.

There are private companies that offer shipping insurance to small or infrequent shippers, like eBay Sellers. It works pretty well within the US and Canada. Interestingly they will not insure packages entering into certain countries. Coverage stops at the tarmac or at dockside. Brazil and Russia are 2 such countries out of a long list. The fact that an insurance company absolutely refuses to write insurance on anything entering into Russia should tell any eBay Seller to beware of shipping to Russia or Brazil without insurance.

My personal opinion is that eBay is in error to encourage the average American selling small items form their homes to start shipping internationally as of it's a walk in the park on a Spring Day. Just sending Christmas cards to friends overseas is nightmare enough. The postal service in some countries goes on wild cat strikes at will; where's your package and delivery window then? It's nuts! My UPS clerk is from India; she doesn't even try to send anything to her family that far by mail (and it was probably made there or in China cheaper to begin with). Why eBay would suggest that the rest of us try sending things to complete strangers half way around the world is beyond me! No doubt it's because the risk of loss is not on eBay.

[surplusdealdude]

You have to be careful using some private carriers for parcels - they may not have online verifiable delivery confirmation, and that's required for the Seller Protection policy.

While there are risks in overseas trade, depending on the item you sell, it may be very easy and risk-free.

I would never sell electronic items world-wide, for instance - scams abound.  But I have no qualms about shipping several hundred dollars worth of my products overseas because the risk of scams is so low.

It's all in the choice of product.

[TwoShirts]

Brilliant! Your quiet rite when ewe right that a private carrier does not have an on line verifiable delivery confirmation. But methinks you missed the main point: a "private carrier" is reference to a private INSURANCE COMPANY other than USPS etc.

What you are doing is self-insurring. And methinks that all the little $2 fees you save when you ship hundreds of dollars of goods at a time without any insurance coverage whatsoever is going to bite you in the a-s one of these days, oh ye of little actuarial ability. Let's see, if "hundreds of dollars" means $500, and the insurance fee is $2.00, then how many shipments do you have to make to "break even" on your self-insurer "savings"? 1,000!! OMG!! And it means you sent $500,000 worth of goods out of the country without a safety net - just to break even. Is it somehow safer to do that in small bites rather than all at once? Nope. The risk is actually higher.

There can't be that many complaints from so many different sources without there actually being a problem somewhere.  Again, if the insurance carrier will not write coverage on shipments to Russia no-way no-how, then the little eBayer sending out shipments worth less than $100 needs to steer clear of "international sales" to Russia and similar such places. And that's my point: little boats need to stay close to the shore; little dogs need to stay close to the porch.