Unable to update tracking numbers

junegreger
Contributor
Contributor

Hello,

 

I have done this many times in the past, but lately every time I try to add tracking information I receive a server error message.  Has anyone else had this issue?

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27 REPLIES 27

EMG
Contributor
Contributor

I have the same error for the same reasons, tried same things as you.  Have you had any help or info. From Paypal?

 

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teambritain
Contributor
Contributor

I still can't update mine, this is getting annoying now.

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SharpShooter
New Community Member

As a new user, I have never been able to add tracking info.  I'm not even using paypal to generate the shipments.  I just want to add a tracking number for a package that has already been shipped... seems like it wouldnt be that hard to make something like that work?

 

And yes... 500 internal server error

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teambritain
Contributor
Contributor

Is there an ETA when this will be fixed?

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pryncessan
Member
Member

I have done this many times too and there seem to be a problem with adding tracking information on paypal!!!

What's going on? Can someone help me?

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hong
Contributor
Contributor

i figured i might as well voice my frustraton with this issue.  while i can still simply email the customer their tracking info (in addition to having my ups worldship quantum view send one)... it would still be nice to have the tracking info associated with the customer's payment here on paypal.

 

hopefully it wont be too much longer.

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vera
New Community Member

It is definitely their problem. I've written and posted every way I know how & never get ANY response. Does PayPal have ANY customer service? I cannot mark as shipped anything under any circumstance. Does anybody have experience with alternative services? (http://www.everyjoe.com/articles/cnn-money-features-5-paypal-alternative-162/)

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pinky007
Contributor
Contributor

I haven't been able to add tracking for my last two ebay sales. This happened mid-Feb., since then I have emailed paypal at twice a week but still no reponse. The package has been delivered and received and my payment is currently on hold. What can we do? I want to get paid.

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