Transactions reversed without notice when attempted outside U.S.

[Danallen]

My wife and I were in Italy and wanted to sign up for Italian language lessons that would begin back home a month after we returned to the U.S.. While on-line in Italy I processed the transaction with the language school back here ($400). I received e-mail confirmations for each of us from PayPal and from the school the next day. I also saw in my bank account at the end of the next month that the money was taken by PayPal. However, when we arrived at the first class this past week, they told us the transaction had been reversed by PayPal, but[b] I never was sent any notice[/b] of that. The apparent reason this was done was that I and by laptop were outside the U.S. when I used PayPal. Then they froze my account. I had received a notice that "access to the account was limited", but not that that transaction was reversed or that the four receipts were not to be relied on. Then when I tried to restore full access to the account by entering my home phone number, PayPal said the number was a cell phone and would not work to un-freeze the account. Well, that has been our home land line for 42 1/2 years!

[skier]

You really need to speak with some at PayPal.   Most likely they think that because the transaction came from an IP Address outside the country, it may have set off some red flags.   Also, were you using a Personal Account?   As there are limitations on Personal Accounts and the combination of where the transaction originated from, that may be the cause.   And certainly you should have received some sort of notification.

PayPal Customer Service:
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Regards,

skier