Returning an item that was broken

myriam93
Contributor
Contributor

I bought an item for the amount of 127.50 and it was damaged, initially he had a no return policy but I contacted the seller and told him that the item was not working and he told me I can return it and when he receives it I will get my money refunded. How do I ensure that he pay me back in full and make sure that I don't get cheated out of my money?

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1 REPLY 1

sandypurins
Advisor
Advisor

Return the item using online tracking (e.g. USPS Delivery Confirmation). If the seller fails to refund after the tracking shows the return shipment was received, open a SNAD (Significantly Not As Described) dispute through PayPal's or eBay's Resolution Center.

The PayPal/eBay dispute must be filed no later than 45 days after the payment was completed and must be escalated to a claim no more than 20 days later... don't let those deadlines expire.

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