I sold an item on EBay, the buyer paid almost immediately, and I went to my Paypal and printed out the shipping label because everything seemed like normal. Then, a day later, I get this email from Paypal: We need more information about this transaction. Please log in to your PayPal account, click the "Resolution Center" tab, and provide more information by 5/2/2010. We recommend that you do not ship the item until our investigation is complete. If you've already shipped the item, please log in and let us know where you shipped it. We have placed a temporary hold on the funds until we complete our investigation.
Fortunately I have not shipped the item yet, but I'm not sure what to do. What if it takes them a few weeks to complete the investigation? I'm sure the buyer will file an item not received dispute. I did contact the buyer and let them know the funds were on hold so I haven't shipped anything yet, but I have not gotten a response back from them. I didn't really know what additional information Paypal needed to know so I just told them it hasn't been shipped yet. I have been an Ebay seller for 6 years with 100% positive feedback. This has never happened to me before. What now?
