PayPal survey to be avoided

[Colin]

Today at 3.30pm EST I received an email which claimed to be from Decipher Inc., an independent market research firm, on behalf of PayPal. The survey certainly gave every appearance of being genuine so at about 8.00pm EST I decided to complete it. We survey our customers so I try to help our suppliers complete their customer surveys whenever I can.

I was busy answering questions and had answered about 10 multiple choice questions, taking a little more than 5 minutes, when suddenly up popped a message: 

Survey Completed - Thank You Thank you for your responses, however we have filled our quota for respondents such as yourself. Thanks again!

I consider this extremely rude. If PayPal does not want to know what I think about their service then why ask me? If you do not want respondents in my category, then ask right up front the selective questions and then kick me out of the survey before I have spent five minutes on it. What I resent is that I spent more than five minutes on this survey only to be told at that point that my responses are not needed. 

I will in future ignore all PayPal surveys and I have told Decipher Inc. that if they send me two more surveys I will pull my Company out of PayPal. I hope PayPal gets the message and fires Decipher Inc. They are rude and inconsiderate, exactly the qualities that one does not want in a survey company.

[Dan_Glisack]

Same situation happened to me, but I doubt they will actually do anything about it.

[skier]

We took the survey with no issues.

Regards,

skier

[Bixy]

I don't think the survey is legitimate. I clicked on unsubscribe, and it started downloading something onto my machine, so I closed the browser immediately. I wouldn't click on any link in an email, that you can't confirm on the spot, as coming from the sender it says its coming from. That Decipher "survey" isn't something PayPal would send out. They normally introduce the survey questions after you've done something in PayPal itself, they don't use your email addresses for third-party activities. I think that email is a scam. Its either a virus or a phishing email to get responses for marketing purposes for some other thing. Decipher makes board games, they don't conduct PayPal surveys.

[Whitemage]

I just received this survey too and completed it.

The last question was do you see the image above this illustration?

The picture on screen was a brocoli.

That's when I tought this wasn't genuine.

I've send the email to spoof@paypal.com.

No news as so far.

Be careful with this.

[Whitemage]

And to be more precise... Paypal deal with opinionlab for their surveys.

You can validate this by logging into your account and clicking at the "evaluate this site" in the bottom right of the page.

[Whitemage]

Correction, its "Site Feedback (+)"

not "Evaluate this site".

I'm canadian so I was using the french translation of the page and mistranslated the link myself.

[Whitemage]

I've received a reply from Paypal.

-----------

Dear (Your name),

Thank you for writing PayPal. 

The message you received appears to be an official email message sent on
behalf of eBay. These messages are usually sent because you indicated in
your eBay notification preferences that you wished to receive these
types of messages. Your notification preferences were selected when you
registered on the eBay web site. In the future, if you would like to
change your preferences to stop or start receiving eBay communication,
you may do so by following the directions below:

1. Sign into your eBay account. (There is a link at the top of all eBay
pages for this). If you need to request a new password, you may do so
from the "Forgot your password?" link located on the Sign In page.

2. Click on the "eBay Preferences" link located in the column on the
left side.

3. At the top of the page is the "eBay notification" section. Please
click on the "view/change" link.

4. Please enter your eBay User ID & eBay password on the "Change
Notification Preferences" sign in page.

5.  Review your notification preferences and un-check the boxes for each
type of communication you no longer wish to receive.

6.  Click the "Save my Changes" button.

Please remember that although your preferences are updated immediately,
the mailing lists may have already been pulled for certain promotions
and mailings. Therefore, you may receive emails that aren't indicated on
your notification preferences as some mailing lists are pulled 4-6 weeks
before the actual mailing occurs.

Again, we regret any frustration this may have caused.

Sincerely,
PayPal Account Review Department
PayPal, an eBay Company

[PlainOleDave]

I just got this Eamil and it says it's from Paypal not eBay.

I checked My eBay account and I have NOT checked the box for Emails of surveys.

So as I have now signed into Paypal, (thru My own link), I see no mention of a survey in the greating page or other.

I do NOT wish to participate and I would NEVER click a link from an Email anyways.

Just a good policy on My own behalf, I NEVER have to worry about where it came from but do check on them, just fer fun.

Always check the "privacy policy" on the website in question and Be aware of anyone wanting info about anything.

Am I paranoid? **bleep** Yes.

[Amanda411]

Hi All,

If you do not want to receive surveys on behalf of PayPal you can verify your Notification Preferences are set to your desired specifications in your account profile.

1. Go to the PayPal website and log in to your account.
2. Click "Profile" at the top of the page.
3. Click "Notifications" in the Account Information column.
4. Check or uncheck the boxes according to your preferences.
5. Click "Save."

Amanda