How do you restrict which countries you ship to?

gdec
New Community Member

I sell a few items on my website and I do not want to ship to anyone outside of the contintental United States.

 

I went into my shipping preferences and set up domestic shipping and added all 48 states.  However, If someone from Hawaii or Alaska try to purchase the item it simply does not charge them for shipping.  I assume people from other countries can do this as well.

 

I do not want to have to keep refunding people money because I won't ship to them.  How can I disallow people from purchasing from my website through paypal?

 

Thanks

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1 REPLY 1

skier
Advisor
Advisor

General info:

 

How To Turn off International Shipping:

Log into your PayPal Account, next to your name, select Edit Profile.

Under Selling Preferences, select Shipping Calculations.

The first section is Domestic Shipping Methods - This is where you setup your shipping tables for US. Also make sure you check the shipping override to Yes so you can override any shipping in your Button HTML Code if desired. Note, you can't block shipping to a particular state. If that state is not listed with an amount in the shipping table, then shipping defaults to zero. The shipping table/calculations are only designed to create a shipping amount/method and not block an area.

The next section is for International - Since you don't want to ship outside the US, you should delete any methods that are there by default. Also make sure you have the setting for blocking payments from users who "Have non-US Accounts" checked in your Account Profile. The setting is located under Payment Receiving Preferences. The reason you need to ensure that this is checked is because there is still a dropdown option at checkout for cutomers to select a country. Although customers can select countries, when it comes to checkout time, they cannot proceed. At the present, you can't modifiy or remove this option because it's part of the shipping calculations. The techs who monitor the forum agree it should not be there if you don't have international shipping set up in your profile. One of the techs did pass this observation along as a feature request to the product development team. It makes sense not to have the option there if you don't want it.

For more information on shipping and button variables, download Website Payments Standard Integration Guide from here.

 

 

If you do plan to ship international, setup a method for the countries you want to ship to and another method for the counties you don't want to ship to.   Note again, you can't block shipping to a particular country however for the ones you don't intend to ship to, make the ranges so high that it will discourage anyone from attempting to place an order.   Also ensure that you have a clear shipping policy on your website that explains everything to your customers.

 

Regards,

 

skier

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