HOW DO I FILE A DISPUTE WITH PAY PAL AS EBAY DOES NOTHING

cowhaulerdiana
New Community Member
3 REPLIES 3

jimd
Contributor
Contributor

HI  I bought  an item using paypal off the internet and found out the seller is know longer a member. How do I get my money back for an item I haven'"t received.  from offer.com

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PayPal_Jason
PayPal Employee
PayPal Employee

Hi Everyone-

 

To dispute a transaction through PayPal, log into your account and go to your Resolution Center to begin the process or go to PayPal's Security Center (www.paypal.com/securitycenter) and select the File a Transaction Dispute link in the "Report a Problem" box.

 

Keep in mind there are two different processes for buyers, one for eBay (Buyer Protection) and and one for off-eBay transactions (buyer complaint).  You can review your protections for both of these in the Security Center as well in the Safer Buying section.

 

Thanks,

Jason

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gailstorm00
New Community Member

be aware if you buy using paypal from anyone except ebay paypal offers you no protection.

it is just a money exchanging service like they get your money and you might not get your product.

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