Cellphone not receiving PayPal SMS Security Key, was working before

Keriannox
New Community Member

I had my mobile activated for the Security Key SMS. It worked fine until Dec 27, when I changed cellphone plans. (I upgraded my plan to unlimited voice & txt.) Since that date, I am unable to receive Security Key SMS from PayPal. I have successfully signed up my mobile for Account Notifications, and have received and sent SMS to many, many other numbers.

 

How do I get PayPal Security Key SMS to work with my cellphone again, it is a very valuable layer of security.

Login to Me Too
1 REPLY 1

skier
Advisor
Advisor

Have you opened a Support Ticket?

 

 

Regards,

 

skier

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.