Buyer Requesting Chargeback after they canceled transaction?

xamrick
Member
Member

A few months back I sold an online game account for $450 using paypal, after giving the user the account info he canceled the $450 transaction. I was able to get my account back a week later. I really didnt care anymore as long as I got my account back. I just received a email from paypal saying the user is disputing a chargeback? What does this mean. I never received any money. Paypal must know this seeing as i got an email telling me not to send goods as the buyer denied unauthorized payment. This is what it says

 

 

The buyer has filed a chargeback with his or her credit card company stating that the buyer did not authorize the payment.

The credit card company has reversed the payment, and we've placed a temporary hold on the funds while we review this case. If this transaction is covered by protection against unauthorized payments, we'll lift the temporary hold and restore the funds to your account. If the transaction is not eligible, we'll return the funds to the buyer or the rightful owner.

For this transaction to be covered by protection against unauthorized payments, please provide proof that you shipped the item through an approved shipper to the address on the Transaction Details page.

If the item is not a tangible good, this transaction is not eligible for protection against unauthorized payments. However, depending on the information you provide, we may be able to help you recover your funds by disputing the chargeback with the credit card company. Please provide us with information about your case. We'll let you know if we can dispute the chargeback with the credit card company.

 

How do i respond to this? One of the options is accept liabilty. Am i paying $450?

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1 REPLY 1

Hvluve
New Community Member

I have the same same issue last year. Luckly I got my account back.

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