refund on hold!!

emilyd38
Member
Member

Temporary hold!! ive been waiting for a refund for 5 weeks now i completely forgot about the transaction logged on today funds are still on hold no refund to my paypal or bank accout is this normal??

Login to Me Too
1 REPLY 1

PayPal_david
Moderator
Moderator

Hi Emilyd38,

 

Welcome to the Community!

 

Have you opened a dispute on the transaction through your account? Do you know exactly the payment has been placed on hold? It is hard to know why a transaction would be placed on hold for up to 5 weeks. 

 

If you could try and provide some more information, I will then try and give a more detailed answer if I can.

 

David.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.