Payment status shows as returned

[karen246]

Hi. I sold an item on ebay on Sunday 24 Sept. The buyer paid by Paypal, but the transaction is going through as an Echeque. My paypal account has been telling me to wait until the money shows (approx 9 days) before sending the item.   Suddenly it has changed to Payment Status: 'Returned'.    The details say  'This payment was automatically returned by Paypal on 28th Sept because the funds were unclaimed for 30 days'   But my ebay account tells me the payment has been received.  Can a buyer cancel an Echeque after a few days ?

[karen246]

Just to say that I have now resolved my problem. I spoke to Paypal customer sevice centre, apparently my buyer had reported that the Paypal transaction was not made by them, and as it's a dispute, it is being reversed.

Luckily, I didn't just rely on my Ebay account telling me the payment had gone through and to send the goods! 

[PayPal_paula]

Hi Karen246, 

I am glad to hear to you got it resolved 

Thanks for the update as it may help other members. 

Paula