Holding funds help!

[alexalen1992]

Hello I recenty sold an item on ebay, The item is worth alot of money to me and I was wondering if the money being held is safe... Basicly the buyer has zero feed back... And I don't really want to send the item unless the money is in my hands. The money has been sent to my paypal account but it being held. So my question is... If the money is in the paypal account is it safe and can I get scammed if I send the item?

[kernowlass]

Is the hold because you are a new seller and are subject to the 21 day hold??

If so then funds are only released once tracking  shows the item as delivered plus 3 days OR if the buyer leaves pos feedback.

To be fair it may have been better to have considered the safety issue before you listed the item on ebay.

Generally the only times you have to refund a buyer is if the item does not get delivered to them or the item is received but not as described and the buyer wins a paypal dispute.

Other than that you are covered for unauthorised payments as long as you meet the criteria of seller protection which you should read up on before you start selling items.

I would also be wary about sending pricey items internationally as you often can not get signed for delivery and may lose a non receipt claim.

[alexalen1992]

Yes it is a 21 day hold and I have left trackign number and they had to sign for it, I tracked it earlier today and it says that they have recieved my item today, So when will I be able to access my money?

[kernowlass]

HERES SOME INFO FOR YOU:


Why your payments are held.


• You have been selling on eBay for less than 90 days
• You have an eBay feedback score fewer than 100 as a seller and have not yet established a record of good performance
• You have received fewer than 20 Detatiled Seller Ratings on eBay in the last 12 months or your eBay seller performance is below standard
• You have a high rate of customer disputes or a low eBay feedback percentage
• You have been a PayPal member for less than 6 months and have limited selling activity
• You have a sudden change in selling activities (e.g. suddenly selling expensive items, selling large numbers of items, etc.)
• You happen to be selling in a high risk category such as tickets, travel, gift vouchers, computers, electronics, mobile phones, etc.
Depending on the circumstances, paypal may set aside payments for a single transaction or for all payments to sellers who meet the criteria above.


How can I get the payments released before 21 days.


1. If your buyer leaves feedback (pos) then funds are normally released within 48 hours of that feedback being left.
2. If you decide to send an item trackable then you can add the tracking number to the details of the paypal transaction and funds are then released when the item shows as delivered + 3 days.


What if I have met the criteria for release either earlier or at 21 days and the funds are still held.


Then you can email or phone paypal via contact us bottom of paypal pages with the transaction numbers of the items and ask them to "hurry up" and release your dosh.