21days hold and withdrawal?!what’s going on???

Alfaluuna
Contributor
Contributor
Paypal withdrew some amount of money without leaving any comment and then held the money which one of my customers just sent out! Now it says,the money will be released after 21 days!?!? Are you serious??? How am I gonna send the products if you don’t release the money??? Also there’s a note from paypal like” don’t send the goods before your money is released’’ The customer has nothing to do with your meaningless policies and she has to wait for 21 days??? If I can not get her money I can’t send the goods for sure! What is your point on messing up with seller accounts like this??? I sent emails , twitter DM’s and Facebook DM’s but noone is responding...this is really frusturating!
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Alfaluuna

 

Ebays hold policy in link below.

Funds are released more quickly when tracking shows the item delivered to the buyer + 3 days.
https://ocsnext.ebay.co.uk/ocs/sr?query=1746

 

If it was a private off-Ebay sale then that policy is in link below.

Funds are released when tracking shows the item as delivered to the buyer + 7 days.

https://www.paypal.com/uk/webapps/mpp/fundsavailability


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