Should I be using Paypal or ebay to resolve a refund issue

[nandrews99]

I bought 2 pairs of boots from an ebay shoe shop/seller paid via paypal, they were way too small even though they were my size so I returned them. I have the posting receipts but sent them Standard class and not recorded delivery (as the cost was high enough standard). The boots did not arrive back at the shop, I have provided the post office receipt for sending, but as it was not trackable they will not refund me. I have raised a dispute with ebay and they saod they would look into it for me, that was 8 days ago. Should I be taking a dispute up via Paypal too? Cheers all.

[minty1]

Hi nandrews99. eBay items should be dealt with on eBay. U can't open a dispute for the same issue on ppal as well. Get a claim form from the post office if u have proof of posting. Always put your address on the back of parcels so if undelivered can be returned back to u. Contact eBay live chat for support.

[nandrews99]

Thank you for your reply and I shall contiue the process with ebay. For ref, the compensation from Royal Mail is 4 first class stamps (so about 2% of my spend) and I did put my senders details on the parcel and it has not come back. Not a great experience so far really. Thanks anyway, N.