Payment made to me in error how i do i refuse it as its deducting a charge and nothing to do with me

[Kazy3]

Payment sent to my account is nothing to do with me and been asked to refuse it.

no option to refuse it!!

If i press refund it wants to deduct a fee but its not my fault the person paid me in error.

What do i do???

[PayPal_Siobhán]

Hi @Kazy3,

Apologies for the delay. If there is no 'refuse' button it sounds like the payment has completed to your account. When you issue a refund the fixed fee charged to process the original payment is retained. If you wish to discuss this further, here is the best number to call for the relevant team to take a closer look, 0800 358 7911.

Siobhán