PayPal always insist that we make it easy for the customer to contact a supplier should a problem arise. Shame the company itself doesn't follow the same ethics. No contact email, no phone number, no business address .. (Fact, it's the ONLY company I know who doesn't have a dedicated help desk; even my web host has a department to deal with problems within the hour, and they're a small company compared to this one!) If you have a problem, the best you can hope for is that someone on a forum spots your problem, knows how to solve it and posts a reply. PayPal themselves couldn't care less - they're too busy servicing all the paying customers, getting all the commissions. And they pretty much know they have a monopoly as an online payment provider, so if it doesn't work for you, tough!
Someone has been trying to send me funds, but can't. I gave them a "Paypal.me" link, but their system doesn't recognise that as a legitimate email address, preferring the "primary email" as was used up until a few months ago. (I know, the company may want my 'proper email' as opposed to the other link so they can send more emails, but as they already have my email, what would be the point?) There is a problem with my account somewhere, ("This recipient accepts PayPal payments only through their website" - which isn't true!) So PP are not earning any money from it - they might it if worked - so they have no incentive to even help try and trace what's wrong. Oh, they still get their pennies from me as an ebay buyer, but my business side of things is dead in the water before it even takes off.
I'm HOPING - although it's slim - that someone in the Ivory Tower will read this and say "Very sorry you've had a bad experience. How can we help?" I've a feeling the response will be "We do have a paid service where you can contact us directly, but this is not available to those lowly people who use the free service ..." (OK, so I added some of my own wording there. Watch this space)
