Fraud from my paypal account
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If you notice a transaction that you didn’t authorise, let PayPal know right away in the Resolution Centre:
- Under 'More about your account', click Resolve a problem in the Resolution Centre.
- Click Dispute a Transaction.
- Select Unauthorised transaction and click Continue.
- Follow the steps to report the transaction.
Remember, you’re protected against unauthorised transactions sent from your account.
Be sure to check your pre-approved billing agreement payments. This charge could be from a service you signed up for in the past.
Here's how to check and cancel your pre-approved billing agreements:
- Click Settings at the top of the page.
- Click Payments.
- Click Manage pre-approved payments.
- Select the merchant's name or email address.
- Click Cancel.
If you have reported the unauthorised activity, please now take additional security measures:
- Change your PayPal account password.
- Remain vigilant of any further activity.
- Secure other related accounts, such as your email service.
Once your case has been filed, a specialist team will look into it further and determine the outcome. You will receive an update via email when a development has been made to the case.

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