ebay

[suzie1966]

Hi can anyone please tell me how to contact ebay please?

My issue is with a seller not answering mail about my complaint.

The complaint is about a mobile phone i bought which is stuck in airplane mode.

I have followed all instruction that sony sent me and nothing has worked they told me to contact seller to resolve the problem but he/she wont answer my mail

I cannot contact ebay to complain as i get sent round in circles clicking links to my problem without ever ending with contact with ebay.

I hope someone can help as i am loosing faith with ebay.

Sorry if this is the wrong place to ask and if it is can someone advise where to go to sort my problem thanks

[kernowlass]

@suzie1966 

Why not open an ebay dispute citing item not as described?

If you are out of time for an ebay dispute then come back for advice on opening a paypal one.

[suzie1966]

Hi thanks for the reply i have just tried that and when i put the item number in the search it says sorry there are no items that match your search.

I have tried item number item its self and order number.

Any ideas please?

[kernowlass]

@suzie1966 

Well its pointless putting it into search as its no longer an ongoing auction.

Go to your 'my ebay' and find the transaction in your list of purchases > then click on the drop down box on the right to start the dispute process.

[suzie1966]

Hi sorry to be a pest but i have tried that and there is only 3 options view sellers other items, save seller and contact seller.

[kernowlass]

@suzie1966 

https://pages.ebay.co.uk/ebay-money-back-guarantee/how-to-help.html

[suzie1966]

Hi thats where my problems are when i click need help with a recent order only my last 3 items bought show and when i put details in the search bit i get the sorry nothing found

[kernowlass]

@suzie1966 

Then you may be out of time on Ebay so try this...................

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.