The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central
If you want to report illegal content under the EU Digital Services Act, please do so here
I sold an item to an eBay buyer in February 2020. After 10 days he emailed me to let me know it had been damaged. I emailed back assuring him that when I sent the item it was packaged well and in mint condition. Before I knew it he had opened a dispute against me which quickly escalated into a case. He wanted a full refund but he would not return the item to me due to expensive shipping costs. PayPal found the case in MY favour but, a few days later he opened ANOTHER case against me again demanding a full refund etc. PayPal contacted me asking me to fully explain the situation in the Resolution Centre which I did. I explained it all in depth and honestly. The next thing I knew I was contacted by PayPal once again who said that I had not explained my position in the Resolution Centre quickly enough and, as a result, the case has been found in the buyers favour. I was furious at this because I knew I HAD written what was required in the Resolution Centre and because I had written it and sent it in in the required timeframe. PayPal then informed me that the case was now closed and that the money will now be taken out of my account to refund the buyer. PayPal also instructed the buyer to return the item to me. Finally he did return the item but the item WASN’T what I’d sold him, it was something entirely different. I feel like I’ve been well and truly scammed! So now I am out of pocket and I have no item to show for it. I would appreciate any help as I honestly don’t know what else to do! Thank you.
