Hello @Louise114
Hope you are doing fine.
Our phone lines are currently closed due to the pandemic coronavirus (covid-19) emergency.
But if your need further assistance, you may contact PayPal anytime by:
1. Logging in
2. Click HELP at the top menu.
3. Scroll down and click CONTACT US.
Or contact via social media:
Facebook (US): https://www.facebook.com/PayPal/
Facebook : https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Or chat customer service regarding this transaction so that our chat support can help you further with your concern.
Hope this helps and keep safe.
