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I just want to send a HUGE shout-out to James <Removed> who spent two hours on the phone with me sorting out a VERY thorny software glitch. I had already spent several hours using the online chat feature and after multiple reps had taken a crack at it, I was finally advised to phone the Help Line directly. My pages and access and accounts were NOT acting the way they should, and my phone-helper James was exceedingly apologetic, kind, and patient as we worked through potential fixes. I wish all customer service reps could be as professional and concerned about getting a good outcome as James was. Dude, if you weren't across the country my hubby and I would invite you over for dinner. You were a real lifesaver----THANK YOU!!!!!!
I would like to give a shout out to Halli, badge # 1673892, she done a wonderful job in helping me with my problem. It's employee like her that make you excited about calling in with a issue, she was very understanding and knowledgeable. Halli put every effort into solving my problem, she was awesome and
i appreciate her very much for a job well done. Thank you very much.
Hey Paypal - Excellent job to Pauline #1571183 in customer service, after all of the emails back and forth, with probably a robot? She settled my problem in no time at all and with a smile. Thank you very much!
I want to give a great big shout out to MARNEL ID #1630239 she's a great asset to your workforce. She dealt with my issues of getting a refund for sneakers/walking shoes I purchased that had issues. She was helpful, pleasant, and a great help. Thank you MARNEL
