security key battery dead

[nelwolf]

I think that I am having battery issues for my security key.  When I push the button it comes up with all 8, then if I push it again it changes the first two 8 to 82 and continues changing for every push until it ends up saying 82828282, push it once more and it's back to all 8s.  I've have searched the site and can't figure out how to change the battery, or get a replacement, or send this one in.  Any help would be great!

[PayPal_Andy]

nelwolf- Sorry to hear that the security key is giving you troubles 😞

Here's what you can do:

When you log in, select "I don't have my Security Key" (you may be doing that anyway)

Confirm your identity, click 'Submit' and then 'Continue'.

This has deactivated your security key.

Once you're in your account, go to your 'Profile' link.

Choose 'My Settings' and 'Update' across from 'Security Key'.

Then chose 'Get security key' under 'Order or activate a security key'.

Finally, finish up the order process to get a new key!

Another option you might want to consider at this point would be our mobile security key. This will allow you to use your cell phone texts in place of the physical key...especially since a replacement key is $29.95. But the choice is up to you.

Hope this helps!

Andy