I rarely gross over $100,000 / month but it has always been a critical number to shoot for as the merchant rate goes from 2.2% to 1.9%. I enjoyed this rate in the summer of 2010 when I was getting good sales. I made the $100k mark last month - however, my January transactions are at 2.2%. I double checked my summer 2011 sales where I did over $100k and those months are all 2.2%. I rechecked the fee schedule page and paypal is saying to contact them if your sales are over 100k. Gonna do that now but sigh - we're talking about thousands of dollars year I've missed out on. I didn't even realize this until I pulled my yearly financial summary and noticed my payment fees for 2011 were more than 2010 despite a smaller sales volume. Why didn't I get the 1.9% ?
We still offer the 1.9% merchant rate so I would definitely contact us via phone so we can look at your account to research the issue. Hopefully we've gotten this figured out for you by now.
Thanks for using PayPal!
- Frank
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