Webtogs (online retailer) asking for photographic evidence after they received my order and money

[akavanagh13]

Hello,

I would like some advice in regard to possible fraudulent activity. I placed an order with Webtogs and paid for my goods through PayPal. I received an invoice and saw in my PayPal activity that the transaction was complete. I received multiple emails from an external sales team (as Webtogs is part of a chain - www.internetfusion.co.uk) stating they reported my transaction as potenitally highly fraudulent and required photographic identification - either a scanned copy of my passport or driver's licence. 

I explained multiple times that I had placed orders with the company previously, using the same address and used PayPal. In addition, I contacted Webtogs facebook account and they stated my order had being processed successfully. When I explained this to the Sales Team with proof they threatened me stating that they had not received my money and I would be required to comply within 72 hours. I however do not see how my activity can be accussed as fraudulent when it feels they want to get personal information and use it for criminal intent. I never sent a photo of myself when I place an order online so why would I now? Not only that but I've bought from them before.

Can anyone help if I have any rights here.

Many thanks!

[kernowlass]

@akavanagh13

The whole point of paypal is so you don't have to provide that sort of info as paypal have already verified you.

I would certainly not be sending them copies of my passport etc.

I would wait and see if your item arrives and if not open a dispute for non receipt of item to get your money back.

[akavanagh13]

That is what I was thinking! The current state is no response to my email so I am waiting to see if they now threaten to not send my item.