Fast Canvas Prints

[Bradley2011]

I have ordered a canvas print through Fast Canvas Prints which has not been produced or delivered. The money has been taken from my Paypal account. I have tried contacting the company but with no success as the phone line leaves you on hold and then says there is no one to answer the call so leave a message. It then tells you that the voicemail box is full so you can't leave a message. I believe the company to be fraudulent even though I originally found the deal through KGB deals.

Is there anything I can do to get my money back through Paypal?

Thanks for your help.

[ike2112]

I wish I had known this beforehand...

This Peter Toye is at it again.  Fast Canvas Prints was abandoned, and Your Image on Canvas has replaced it.

I fell into the same trap as most of you - ordered via a voucher site, and then paid more directly to YIOC for postage and finishing on canvas.
I ordered 13 November 2012, waaay before their Christmas delivery deadline.  I'd ordered a 2nd canvas about 15 days later.

Nothing arrived for Christmas.  Emails unanswered, other than waiting 8-10 days for standard bulk response.  Calls go nowhere - I used my business phone to call and sit in their queue - 126 minutes and it was still unanswered, yet my position in the queue would apparently change (up and down!).
Eventually, I received a canvas last week.  It was the 2nd order.  It has a large, very obvious blemish on it which would have easily been noticed with even the most basic of quality check.  No reply to further attempts to contact them.

They have stopped taking Paypal as a method of payment.  I can only assume they lost too much from refunds last year.  Now you MUST pay via Moneybookers/Skrill.  This seems to do nothing for the customer other than place a barrier between you and the company.
I have traced the payment to Toye Graphics Limited, and Peter Toye.

I am in the process of barraging their facebook and twitter.  I have also contacted the voucher site, because quite frankly it is their fault for endorsing the company in the first place - they obviously hadn't done their homework, and have led to many people being scammed.  By the look of their facebook page, it's a lot of people (they are even deleting people's comments off FB!).

However I also happen to have managed to find out, that his company registered address of 15 St David's Grove, Eskbank, Edinburgh, EH22 3FG - is actually still inhabited by family. 
I don't live very far from there.
Maybe they'll be more helpful if I turn up at the door with my order details, crappy canvas, and demand my money back?  I'll see if I can arrange for someone to film it, might be interesting...