I'm sure this must be a question asked over and over, however my own insecurity is prompting me to ask it again, so forgive me!
Having opened a case against a seller for an item that has not been recieved (in actual fact, I have fair cause to believe te item was never posted) it was immediately escalated to a claim. Now, the seller has responded with a tracking number, which not only did they neglect to send me in response to my repeated messages to them, but I believe to be fraudulent as it does not register on the tracking website.
This case has now been marked as requiring my action, yet when I click to respond, I am taken only to the claim details page and am not actually able to do anything. As there is a time limit on my response, this is causing me concern! I have read previous forum posts that say I do not need to take any action as the case will go to review, but if the case goes to review without my input I fear they may decide in favour of the seller simply because I have not responded, which is not on!
Thanks a million for any infor or help you can provide, it's greatly appreciated!
