Fast Canvas Prints

[Bradley2011]

I have ordered a canvas print through Fast Canvas Prints which has not been produced or delivered. The money has been taken from my Paypal account. I have tried contacting the company but with no success as the phone line leaves you on hold and then says there is no one to answer the call so leave a message. It then tells you that the voicemail box is full so you can't leave a message. I believe the company to be fraudulent even though I originally found the deal through KGB deals.

Is there anything I can do to get my money back through Paypal?

Thanks for your help.

[Bradley2011]

Thank you for finding the contact details for Peter Toye. The more messages he receives through all possible means will hopefully help him to understand the issues. I have sent him a message through facebook as I am not on twitter and will continue to contact him until I receive a response.

[CAZ36]

Hi has anyone had any luck with this?

Have emailed and phoned so many times and just joined twitter to contact him too.

Not sure what else i can do?

Thanks C

[lucaye]

Still no arrival of the canvas.
However the status did change twice yesterday... from pending, to Expedited, to Processing...
So hopefully this means something is happening!

[Resourceful]

I randomly phoned and got through to a young girl.

My order has allegedly been expidited. She assures me I am to expect it "soon". It "should" be there in "a few days, maybe a couple of weeks"?

Groupon, gumtree deals, wowchers......Never again. Too many small companies sign up to provide deals they never have the ability to deliver.

[LittleMiss37]

Same Here I ordered mine through KGB Deals at the beginning of December and have sent two e-mails to which I have not received a response.  I didn't even create an account when I placed the order so have no order number, not that would make a blind bit of difference reading the other posts on here. 

I was going to phone but see little point and would rather not waste the cost as like all of you I don't think I would get any response anyway.

I agree this should be taken up with someone like Watchdog.  I guess when they say an 'Offer is too good to be true, it proabably is' .  Also the voucher code websites should be informed.

It makes me so angry !!!

[clairej70]

It is clearly still going on! I ordered two prints using KGB vouchers and paypal on 4th December and 18th January. Neither print has been received and like all others I have had no success in getting through on the phone or a response to my email. I am also going to contact our local trading standards and Watchdog or the equivalent consumer programme in Wales which may take it up. I seem to remember seeing something about our being able to get the money back from our banks if we used a Visa debit to pay? That may be an option to get the money back but doesn't help when what we really want is the prints for presents!!!

[Bradley2011]

While I am not convinced that my picture will be produced there appears to have been some progress on my order recently. Fast Canvas contacted me to say that the picture I had uploaded was either lost or unusable so would I resend my image. I duly did so and have since received an email changing the status of my order to "processing". I won't hold my breath. They clearly do not have the capacity to cope with the orders, no desire to actually meet their obligations within a reasonable timeframe and no customer service to speak of. 

[RobertBBrain]

I am in exactly the same situation. Ordered on the 9th Dec using a Gumtree Group voucher. Paid and received nothing. No response to emails and a phoney number.

Has anyone had any response from them or Paypal offering any rectifications?

[JonnieS]

Why you people aren't using twitter to force this person to act is beyond me...

where are the goods I paid for?

#haveIbeenscammedbyinserthisnamehere

The same message with his twitter name and hash tag will soon make other people in his lists take up and notice.

I'd be doing it hourly.

[Bradley2011]

I agree with the above to constantly contact Peter Toye via twitter, hourly if possible. I am messaging via facebook daily so hopefully we will get a response shortly.