Cleared up a misunderstanding between me and my buyer

[LiewMeiLeng]

The buyer told me he had cancelled it.How long will it take until the status says it is closed because it still says 'open' for me and 'discussion' for my buyer. When will I get my money back?I would like the case to be reviewed immediately but the customer service e-mail is not working apparently.Please reply here if any of the paypal staffs see this.

[kernowlass]

Click on the words "Contact" at the bottom of your paypal account summary > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".



OR have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.