Claim gone past contact date?

[201706]

I opened a claim on the 12th and escalated to paypal on the 18th of May regarding an item that I received a package for but didn't have the item inside I was expecting and instead was gone. I was asked to make an actionfraud report, which I did, and now it says 

What happens next

We'll contact you with any developments or if we require additional information from you by 5 Jun 2017.

Well, it's the 9th of June and still no email regarding my claim has been sent? Should I call up and see whats going on or is there an email I can send a message to that would explain the situation? Thanks

[kernowlass]

@201706

Your best bet is to phone for an update.

[201706]

I keep getting this automated system, how do I go straight to an agent?

[kernowlass]

@201706

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".