Buyer is saying did not recieve item sent next day recorded insured ?????

[wilson09]

Sent a gold bracelet to winning bidder ammount was 1,282.00 GBP they signed for the packet and are now disputing they did not recieve!!! Paypal being very vague !! Money is being held while they are investigating!!! I provided my reciept of postage and seems I am always waiting for the buyer to make cntact with paypal! Had email to my ebay account from the buyer saying I have caused his wife to have a miscarage ect..... I feel like crap I am 1,282.00 down plus 50 pounds fees and now have this message on my mind..... what can I do what will the outcome be..... I will never sell on ebay again after this

[kernowlass]

If the tracking shows delivery then what is the signature on it and does the buyer recognise the signature.

It could be the siggy of a neighbour etc. Tell them to check it on the RM website.

If not then sometimes posties sign for items so check with your local post office and see if they have a postie with that name and also tell your buyer to check any outbuildings or places he could have left it. 

[wilson09]

No the buyer admitted signing for it and just said the item was not in the packet!!!! RM said special delivery is handled different to normal mail so this would be impossible for it to be missing!!! I think they are trying to get the item for free and aretrying their luck with dispute process to get a refund..... Paypal have asked them for an officail police document to state it was stolen they had 72hrs to do this and did not produce it...But..... now paypal have given them till 4th of april...

[wilson09]

WEll case found in favour of buyer despite all the evidence I provided!!!!! How cruel is that I have lost 1,282.00 GBP thanks to Paypal's warped sense of justice!!! Media and court case looming for sure..... gotta think how to go about it first and seek legal advice........ How wrong is this....

[kernowlass]

Go to the resolution centre and click on closed cases, See if there is the option to appeal it.

[wilson09]

Yeah is option to appeal if I provide tracking number ! I have already provided all this it is highlighted when I click appeal!!! THis needs sorting ASAP I can take paypal to court after speaking to my solicitor for obtaining monies by deception against myself as I followed all rules and regulations set out by paypal...... Ringing office as soon as it opens at 9am ........... I cannot claim via RM as the package was signed for and buyer will not send original package back

[kernowlass]

I would also report to the  police as either it got tampered with in the post or something else is going on.

When you have the police report NUMBER add that to the appeal.

[wilson09]

It wont let me add it to the appeal only comes up with my proof of postage details! Paypal is the worst way to pay ever and I would love to here what a MOD or another person higher up the chain has to say or is it all " Pro" paypal on here and problems and issue's like mine get the cold shoulder ?????????

[kernowlass]

To be fair if you were the buyer and you received an empty parcel after paying over £1000 would you not want your money back.

Either way paypal cannot win if there was a  problem in transit with a thief.

They found in favour of the buyer as you are the one with tracking info and can file a police report and claim with RM.

However your buyer needs to know they could be in trouble if they get rid of the packaging as that may be part of the RM investigation.