Automatically closed case

[zmolahah]

I am very displeased at the moment. I opened a dispute around 20 days ago and the seller said he was going to send me a fixed version of what I paid for because what he sent me was not working at all and he had not replied in so long and then the case was automatically closed. Am I seriously ment to just lose £100 because the seller did'nt respond? I was looking up how you could not open closed disputes but I never closed this dispute it was automatically closed for being over 20 days. Please sort this out

[kernowlass]

There is nothing to sort out, you need to escalate the dispute to a claim before the 20 days is up, (you can do this even if the seller has not responded), if you don't then it will close automatically and can't be re-opened.

[zmolahah]

First off I thought it was 30 days when it automatically was sorted out not 20 days, secondly I never thought it would close the case I thought paypal would sort out the case instead. This is highly unfair how I lose £100 because paypal automatically closed the case. It was not sorted, it was not fixed. The buyer implied in the resoloution center that he was going to send me a fixed version and my reply back was saying I would not close the case until then and he still did not send it. If I can't get my money back through paypal then I guess I'll just have to contact the bank but this is very fustraiting and not fair at all how people can simply keep their money by not replying to the dispute I feel like I've been scammed.

[zmolahah]

Oh and the fact that a case is permanantly closed once it is closed. Really? What if I was buying something that costed more than £100.  £1000, £10,000. I would just lose all that money if I accidently don't check paypal every single day for a month? I just love the way paypal sorts out errors

[kernowlass]

Not paypals fault you thought it was 30 and not 20 days, it clearly states that on the info you get when you file a dispute.

And paypal would have "sorted it" if you had escalated it to a claim. The dispute part is just negotiation between buyer and seller, paypal don't get involved until you escalate it to a claim.

Lastly yes you would lose that money........but there is no need to check paypal every day just ONCE in the 20 days is more than enough.......just click to escalate to a claim.

Most people manage that. 

Paypal did not make any errors that was only you.

[zmolahah]

The fact that a case is automatically closed after 20 days is still to short of a time period. The transaction was over an add-on for a website coded just for my website and some things take over 20 days to sort out and now the seller has become unresponsive so now I've lost £100 and never got what I paid for all because paypal never gave me a few extra days. This is not just the first time paypal has messed up for me either and this will not happen in the future for one reason and thats simply because I'm not going to be using paypal anymore.

[kernowlass]

You chose to buy the item you bought and if it went overtime that was your risk to take.

You could have escalated on day 19 and that would have given the seller another 10 days to get the item to you after that.

No excuse, paypal give you buyer protection but YOU have a responsibility to do your bit as well....you didn't ...end of. 

[cclambie]

Honestly I am with @zmolahah here.  The system should tell you to send to Paypal by day 20 or it will be closed forever.  I had a case close automatically today, just at a random time, not at Midnight, like I was expecting.

I sent the seller another message this morning, given it was a long weekend when I sent the last message, and had a note to go back and send to Paypal at 4pm.  At 4pm I logged in and the case was closed.  So... go figure... and now I cannot re open!

Overall that is not a good experience.  It is only $15, so I am not going to raise it any further, but still, not happy.