This is an odd situation but I had a buyer open a dispute when my server did not properly process his/her order. I was able to work with the customer and he/she closed the dispute within 30 hours of being made aware there was a problem. The only issue is when the dispute was closed my balance did not change. I've checked the "all activity with balance" screen but can not see where the balance went up. I can neither see when the balance was originally deducted for the dispute originally. I pay fairly good attention to the balance and when I was alerted the dispute was closed I checked the balance but nothing was added.
Has anyone else had this same problem appear?
Thanks
BK
