Ok, so I list some items on eBay. A few days later my brother gets hit by a car as he's walking across the street. He's lucky he wasn't hurt any worse than he was, but he was still hurt pretty bad...broken arm, shattered foot, lots of scrapes and embedded glass from hitting the windshield. Life was crazy for a few days, many days actually. For the items that sold, I sent messages to the buyers telling them what happened and that shipping was going to be delayed. If they wanted refunds, that was cool. Otherwise I'd get them out as soon as possible. Everyone was very understanding...or so I thought. One day I get an e-mail from a buyer stating she hadn't gotten her book. Rather than giving me the opportunity to reply, that same day she files a claim with paypal saying I stole her money. I said, NOOO I didn't. I give paypal the tracking info and send her book out. Today I get a message from paypal saying she changed her claim. I had hoped I was done dealing with her. Instead, she claimed I sent her a large rock. A ROCK!!!! How ridiculous is that??!!!!??? I responded to the claim. Not even 5 minutes later, paypal resolved the issue after their investigation (5 minutes??) and refunded her money!!!! So, she got her money back, along with a hard cover first edition James Patterson novel in excellent edition because paypal is, I don't know, losing their mind? What is their problem? If her claim wasn't so absurd I might be able to understand it a little bit more, but a rock? Paypal has lost their focus. I really wish another company was out there and more prevalent so I wasn't forced to use a company with practices such as this. But, what can I do??
