Can I scan my USPS receipt and email to resolution center to show I sent package?

reshas1
Contributor
Contributor

I am in a dispute with a buyer who wouldn't pay for auction won, went thru resolution with Ebay, finally got payment 2 weeks after auction ended..  I sent pkg the day after she paid..  Now she is saying she did not get pkg, has disputed.  I have the USPS pkg(this is from Colorado to California) receipt.  Buyer did not buy insurance.    Help please.

Login to Me Too
3 REPLIES 3

Sofia
New Community Member

Hi !!!

I recieved a Positive Feedbak from buyer.I have receipt,this is my proof.I call buyer3 days ago,he said hi get the item,but still didn't close the dispute.Please,help me.How can I send the copy of receipt?

 Thank you for you time and understanding !!!

Login to Me Too

reshas1
Contributor
Contributor

Call Paypal, Login, Click "Contact Us", Click "Customer Service Center".  I talked to someone there today, I am basically **bleep**ed since I didn't send it with delivery confirmation..  Let them know, they will call the buyer.

Login to Me Too

surplusdealdude
Advisor
Advisor

It's part of the rules that you MUSTY have DC - if you don't have it, you'll likely lose the dispute.

 

A scanned copy of the receipt from USPS is NOT an acceptable substitute - Paypal must be able to confirm that the item was delivered.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.