where is my money?

[olgaabarro]

I wrote a dispute but could not find the most suitable topic.. So I clicked on unautorized payment but I wrote a note saying it was a wrong sent. The recipient tried to send money back but it paypal asked him to verify his account for limitation issues. To make it short, paypal reviewed my dispute so and said there was no unauthorized payment done... I made it clear.. it was not unauthorized, it was a mistake... they closed my dispute and now.my money is gone.. It is not with the person i sent by mistake and it is not in my account and I was not told what to do next. Please help!

[kernowlass · Accepted solution]

@olgaabarro 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

[olgaabarro]

thank u

[olgaabarro]

Can I ask how can i email paypal? I had been trying to look for one but it keeps taking me to resolution center. Thanks for the help!

[kernowlass]

@olgaabarro 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.