resolution made but not fair

Tam430
New Community Member
Resolution made says I have to pay shipping back to China for shoes that were wrong shoes and wrong size.. seller is not out anything for sending wrong product.. shipping to China is as much as the shoes.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Tam430 

 

Thats why its important to read up on buyer protection before you start using paypal.

 

Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.



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