I bought goods that weren't wha t they said they were, tried to send emails and got no reply after i lodged a complaint, i finally got a reply and after much more emails that agreed to give me a full refund. the complaint is till in the resolution part of pay pal and to day i got an email from them they say that they cannot refund the money until i cancel the complaint i am worried if i do this then i won't get my money back can someone please advise what to do.
If you had to close a case to get a refund then it would be pointless opening one. NEVER close a dispute / claim until you have a refund. If the seller issued a refund then that would close the dispute automatically. If he doesn't escalate to a claim. Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.
Advice is voluntary. Kudos / Solution appreciated.
