"Delivered" but never received merchandise

[vinnydiorio]

I bought and paid for a router lift (from China?) for $50. USPS says it was delivered. I never received it. Company won't take responsibility (I feel it should have been sent insured) and PayPal refuses to make the case!! What are my recourses?????

[Maryscammatuci]

I had the same problem. Just because you are seeing a shipping order stating item was delivered doesn’t mean that it came from the usps. Mine did not look like a shipping schedule I normally receive. Pay pal needs to check in to the companies they use. There was no way for me to communicate with this company if it is in fact a company! I feel pay pal has basically stolen money from me. Will no longer do business with them.

[vinnydiorio]

I refuse to let this drop! PayPal has an obligation as the "middleman" to insure items paid for with their service are indeed delivered to the address they have on file!! If they don't, they set themselves (and their users) up for scamming!!

[kernowlass]

@vinnydiorio 

Another of these???
Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give you 'some' buyer protection but the onus is on you to risk assess your transactions.

They do not guarantee your money back.

And also they are the middleman between seller and buyer as they provide both with 'some' protection and both are their customers. 

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

Paypals dispute process is automated, so seller provides a tracking number =  seller normally wins.

So then its your turn to do some work to help paypal get you back your money from your chosen seller >>>

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.