Dispute Case closed after false information

[Chris_Lamb]

Hi 

I opened a case number PP-D-116897051 with paypal after non delivery of goods. I have had an email saying the case is closed after the seller provided proof it has been delivered by Royal Mail. i used the tracking number they supplied on the Royal Mail track and trace and it does say they tried to deliver on 2 occasions but when i went to the help assistant and followed the conversation it asked for my postcode but my postcode did not match the one they had on file for that tracking number. I have tried many ways to contact paypal but every way i try says to goto resolution center and open a case but the non delivery option has been removed as they have closed the case. I also cannot find a way to appeal. I am now out of pocket to the tune of $101 can anyone help or does paypal monitor this.

[kernowlass]

@Chris_Lamb 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.