paypal payment coming out of my bank but not on paypal statement

[tavsday]

hi all, hope you can help.  I've got a couple of payments coming out of my bank with reference to a paypal payment but I don't know what they're for and they don't appear on my paypal statement? I don't know if this is genuine or a scam??

[kernowlass]

@tavsday

If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.