my account is limmited but i have confirmed identity

aj2763
Contributor
Contributor

i have confirmed my identity but when i go to send or recive money it sais i have to confirm my account and when i go to do that it sais i have already done it sending me in an endless loop that i cant get out of and there is no human help from paypal just message bots that dont understand my question

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kernowlass
Esteemed Advisor
Esteemed Advisor

@aj2763 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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