I sent money to a member of my friends a family, I clicked on his icon and follow the instructions to send the money. Apparently someone changed the email address of the person I was sending the money to, without my knowledge and without my permission, so when I sent the money it went to the wrong person, whom I don't know. I started resolution case PP-1-11307972, it was denied, stating based on my history, that it appears to be a normal transaction. I have sent money to this person previously with no problems whatsoever. The problem now is that I didn't change the e-mail address, the person I was sending the money to didn't change the e-mail address and neither of us were alerted that the e-mail address had changed. How did the e-mail address get changed and why was I not informed of the change ? Now I'm out $100 bucks and can't seem to get any help getting it back
