money taken from an account

[aim_eez]

My parents bank account was cleaned out via a Paypal account. My parents do not use paypal and never had this account linked to anything. Their bank has told them to report it to paypal, but they are unsure how to contact and report this issue. any help?

[kernowlass · Accepted solution]

@aim_eez 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.