help

[Ty121]

After submitting or reporting a fraud claim for not receiving a product PayPal says I have already indentified this transaction but their is still no open case files or attempts to contact the seller.

[kernowlass]

@Ty121

Did you escalate the dispute to a claim before the 20 day limit?

[Ty121]

only been 12 days. I can’t even see that they recognized the case yet? It’s shies zero case open....

[kernowlass]

@Ty121

ok did you open a dispute for................

1. Unauthorised dispute OR

2. Item not received.

[Ty121]

wrote it as item not received.... 

[Ty121]

how do you OPEN a case. I have only been able to report a issue of not received product and seller has not communication with me via email... i check the setting and it states no case open yet nor closed. 

[kernowlass]

@Ty121

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Ty121]

It tells me the following:

You have already identified an issue with this transaction. Please visit the Resolution Center to view the status of your open cases.

BUT when I check the resolution center it shows no cases open and no record of the claim....

[kernowlass]

@Ty121

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.